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Account Management Miscellaneous

User Account Management

The navigation bar on administrator accounts has links for all user roles. Using these menus, administrators can:

  • Create teacher and other school staff accounts
  • Auto login to user accounts
  • Edit user account information


Getting There

1) Click User Management, then click the role for the account you're investigating.

2) Click a user's name to access all of the user account management tools.



The first menu choice under each type of user role will lead you to a list of all registered users with that account type.

 teacher list.png

Manage & Edit Accounts

From the Edit Account page you have control over user rights such as login and communication, access to the user's activity log, and the ability to reset the user's password. Perhaps most importantly you can auto login to any user's account.


Note: Admins cannot change email addresses. Users can change their own email addresses, but if the user is not available, contact School Loop Support for help.

Delete Users

1) If you are using the Directory element on the website, uncheck the user and republish the Directory page.

2) Auto Login as the user and unpublish their site.

3) Delete the user using the Delete link next to their name in the account list. (Caution: This step is irreversible and the user will lose all access to their data.)

How to Change Account Roles

1) Select the new account type in the New Role dropdown menu.

2) Click Submit.


The New Role menu allows you to switch a user's current role to Staff, Sys Admin, Principal or Vice Principal, without having to create a new account. This can be used for instance, if a staff person has moved to a Sys Admin role. Don't confuse this with the Position text box which is merely a label and does not effect the type of account the user has.


Note: This feature cannot be used to change a non-teacher role to teacher or vice versa. If you need to change a user role to or from Teacher, contact School Loop Support and we will change the role for you.

Resetting Passwords

If any user forgets their password, they can always go to the Login screen and click the Forgot Password? link.

The user's login name and a new temporary password will be sent to the email address on the account. Sometimes though, you might want to change a password for a user.

If a user has never logged in:

  • You can change their email address on the Account Management page.
  • You will see the Reset Password button. This button allows you to type out a custom password for the account.

If a user has logged in:

  • You can't change the email address
  • You will see the Reset and Send Password button. This will randomize the user's password and email it to them.

If a group of users have never logged in:

  • On the Account Management page for the role (ie, Teachers, Staff, etc.) use the Resend Passwords button. This will randomize the passwords and send an email to all registered users of that role who have never logged in.

If a user has the wrong email address and can't receive their reset password, please send in a help ticket with the corrected email address and we'll be happy to fix it.

Note - For schools using Active Directory Services, passwords cannot be reset within School Loop. Contact your school/district IT department for assistance in resetting user passwords.

delete deleting teacher teachers